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When sending a message regarding any kind of issue, please first initialize the ECU and always include the contents of the bottom window in the E-mail by using copypaste (click the box, press Ctrl+A, Ctrl+C, then click the e-mail and press Ctrl+V). Send data as text, not as photos.

If the problem happens during patching a file, then in addition to the above information also include the file.


Q: I receive the message ERROR: No definition was found on server, contact support.
A: Please provide all information as detailed on this page.

Q: I can not see my Tactrix OpenPort 2.0 in the Device dropdown.
A: Did you install the J2534 drivers?

Q: I always get ERROR: DEVICE_NOT_CONNECTED with my Tactrix OpenPort 2.0.
A: You probably installed the newest drivers from the manufacturer, but have old firmware in the device. Either install and start EcuFlash once, so it can update the firmware or install the older driver linked above.

Q: Will the Logger work with xxx car?
A: Make an init with the Logger and only after you have made the init if you have an error, send a message with the init included.

Q: After patching the file I can not flash OBD anymore with AutoTuner!
A: You must checksum the file after patching. You did not checksum and AutoTuner does not checksum in full read mode. Checksum the file and flash it again.

Q: Can I buy damos from you?
A: No, VehiCAL does not sell or exchange such data under any circumstances.

Q: Can you send me a profile? Can you help me tuning the car?
A: No, there simply is no time, and even if there was this would be for a separate consulting fee.


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